All posts tagged: freelancing

Software vs. Books: The Difference in Customer Expectations

Hi there,I’m not getting the results I was expecting and getting it in line with my site takes too much work and manual adjustments. Can you please give me a refund?Thanks.Kind regards,User in a support forum somewhere on the Internet I recently came across an article where a plugin developer explains why he stopped selling on CodeCanyon. There are numerous reasons that have to do with their pricing structure and the increasingly difficult role of authors. And it somewhat confirms what others have concluded looking at available numbers. Not everything is a direct criticism of CodeCanyon. In the case of customer service the problem seems to be that sellers are underpaid and insufficiently protected against ridiculous refund claims. Sometimes a funny example tells more than 1000 words of explanations. Mike compared software to other products that you can buy online, for instance books. If you translate some of the buyers’ feedback to the other settings, it is quite revealing how things suddenly look absurd. A) Unfulfilled Expectations eBook: Hey, Stephen King. I bought your eBook …