All posts tagged: freelancing

Software vs. Books: The Difference in Customer Expectations

Hi there,I’m not getting the results I was expecting and getting it in line with my site takes too much work and manual adjustments. Can you please give me a refund?Thanks.Kind regards, User in a support forum somewhere on the Internet I recently came across an article where a plugin developer explains why he stopped selling on CodeCanyon. There are numerous reasons that have to do with their pricing structure and the increasingly difficult role of authors. And it somewhat confirms what others have concluded looking at available numbers. Not everything is a direct criticism of CodeCanyon. In the case of customer service the problem seems to be that sellers are underpaid and insufficiently protected against ridiculous refund claims. Sometimes a funny example tells more than 1000 words of explanations. Mike compared software to other products that you can buy online, for instance books. If you translate some of the buyers’ feedback to the other settings, it is quite revealing how things suddenly look absurd. A) Unfulfilled Expectations eBook: Hey, Stephen King. I bought your …

A New Home for the Plugins

Over five years have passed since I announced the new Tag Groups plugin. Naturally I wrote here on my personal blog, since it was just one more project among many activities, thoughts and stuff to share. After a while, however, my blog received an unprecedented amount of comments. Well, 20 comments on that mentioned post was already beyond my imagination, and the plugin page ended up with 54 before comments were automatically closed. The blog that I wrote for myself and for friends and family members served now as a support forum for troubleshooting, advice and features requests. The plugin evolved through many new versions, and then I added a second plugin. Pages full of instructions, parameters and hints grew longer and longer. I got used to writing a post about every new version. When you publish plugins at WordPress.org, you also submit the author’s website and a plugin website. I always felt a bit uncomfortable to invite people who search information about the plugins to my messy blog full of topics that span from Japanese …